Talinda East Africa - Blog , UncategorizedTalinda East Africa - Blog , Uncategorizedhttps://www.talinda.net/blogs/UncategorizedFri, 24 Apr 2026 02:42:00 -0700http://zoho.com/sites/<![CDATA[Ditching the Clunky Phone Box: The Strategic Shift to Cloud Call Centers.]]>https://www.talinda.net/blogs/post/ditching-the-clunky-phone-box-the-strategic-shift-to-cloud-call-centers.If you run a business, that classic desk phone on your employees’ desks is about to become history. The world of business communications is undergoing ]]>

Cut Costs, Keep Talking: The Easy Move to Modern Internet Phone Systems


If you run a business, that classic desk phone on your employees’ desks is about to become history. The world of business communications is undergoing a massive, non-negotiable shift, moving away from old physical copper wires and toward flexible, digital internet connections.

This change is complicated because it involves swapping out that old Phone exchange system Pabx for a smart new one, and turning your call center into a super-efficient machine. You need a guide to manage this entire process, making sure all your technology talks to each other perfectly. That's the crucial job of an expert system integrator like Talinda East Africa 

Here is a simple look at what’s changing, why you need to move now, and how these new systems work.

1. The Death of the Copper Wire: Why You Must Move

That big, clunky PABX systems box in your server room runs on the Public Switched Telephone Network (PSTN)—old copper phone lines. The companies that run these lines are shutting them down. In major markets, they stopped selling new services in September 2023, and the final switch-off is expected by January 2027.

The takeaway: If you don't switch your phone system, you won't be able to make or receive calls after the deadline.

The replacement is IP Telephony systems. These use Voice over Internet Protocol (VoIP) to send your voice as digital data packets over your existing internet connection.

  • Financial Shift: You swap the big upfront cost (CapEx) of that old Phone exchange system PABX box for a simpler, pay-as-you-go subscription cost (OpEx) for a Cloud call center solution.

2. The New Digital Office Phone System

When you move to IP Telephony systems, you upgrade to an Office telephone solution IP PBX. This is essentially a smart, internet-based phone switch that handles all your communications.

  • Smart Phones, Smart Savings: Your team will use IP Phones that plug into the internet, or even softphones (apps on their computer or mobile phone). This setup means internal calls between offices are free, and international calls are much cheaper. Modern Panasonic Phones and other IP Phones offer crystal-clear HD audio and features like voicemail-to-email.

  • Freedom to Move: Staff can use Wireless IP Phones—like Dect phones—to walk around the office or campus while staying connected, or they can work from home using their desk number on a softphone app.

3. The Modern Call Center: Smarter Service, Smarter Sales

The specialized Contact center solutions used today are split into two groups, and both rely on serious software intelligence:

System Type

Core Function

Goal

Inbound Call Centers

Takes incoming calls for support, billing, or technical help.

Building relationships and providing excellent customer service.

Outbound Call Centers

Makes outgoing calls for sales, lead generation, or research.

Maximizing reach and making sales.

  • Getting the Right Agent: These systems use Best Call centers software systems that feature "Skills-Based Routing." Instead of just sending a call to the next available person, the system sends a Spanish-speaking customer with a billing question directly to an agent with high scores in both Spanish and accounting, increasing the chance of solving the problem the first time (First Call Resolution).


  • Automation is Key: Old interactive phone menus (IVR) that forced you to press 1, then 3, then 2 are being replaced by AI Voice Bots. These bots use Generative AI to understand what you say naturally ("I want to pay my bill") and can solve complex issues or look up data without ever needing a human agent, saving the business huge amounts of money.

The Outbound Rules and Compliance

For sales, Auto dialers for call centers are used to boost efficiency by automatically dialing numbers. However, this comes with legal risk.

  • Compliance: To use automatic dialing software, especially for marketing to mobile phones, you must have the customer's Prior Express Written Consent.

  • DNC: All Outbound and inbound call center systems must check their lists against the National Do Not Call (DNC) Registry—a list of over 241 million numbers—to avoid massive fines.

We ensure that your sales operation uses compliant systems and processes, managing the necessary list scrubbing and documentation to keep your business safe from costly regulatory violations.

4. Seamless Conversations: The Omnichannel Experience

A few years ago, a business might have had a separate team for phone calls, a separate system for emails, and a separate app for chat. This is called "multichannel," and it's frustrating because you have to repeat yourself when you switch channels.

Today, the standard is the Omnichannel call center. This means all those channels are linked. If you start a chat online and then call in, the agent on the phone instantly sees the entire chat transcript—no repetition needed.

  • Connecting the Dots: Achieving this requires deep Technology Integration Services. The Cloud call center software must be wired directly to your Customer Relationship Management (CRM) tools (like Dynamics 365) to create a "single source of truth" for all customer data, speeding up how fast agents can resolve cases.

  • The Engine: This integration is possible because modern Best Call centers software systems are built using small, independent digital components called Microservices that communicate via APIs (Application Programming Interfaces). This architecture allows for simple, rapid connection to any other business software.

5. Specialized: The Hotel Phone System

In places like hotels, the telephone system does much more than just connect calls. The Hotel telephone system PaBX, is a crucial business tool.

  • Integration is Everything: The system must integrate with the hotel's Property Management System (PMS), which handles reservations and billing. Using special protocols (like FIAS), the phone system automatically:

    • Activates the guest room phone upon check-in and deactivates it (for security) upon check-out.

    • Automatically posts phone call charges and minibar charges to the guest’s final bill.

    • Allows housekeeping staff to use the room's Hotel house phones analog lobby emergency devices to update the room's cleaning status in the PMS by dialing a simple code.

  • Safety First: While staff can use advanced Hotel IP Phones, safety is critical. Because internet phones (VoIP) can make it difficult to reliably track a person's physical location for 911 services, Emergency phones (often simple analog ones) must be maintained in fixed locations like lobbies to guarantee the precise location is sent during a crisis.

Talinda makes sure that your specialized systems—from the Hotel IP Phones to the old analog emergency lines—all communicate perfectly with the billing system, ensuring both smooth operations and guest safety.



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]]>Tue, 28 Oct 2025 16:19:01 +0300<![CDATA[Worried About Downtime at Your Branches? SD-WAN Might Be the Answer to Uninterrupted Business Flow.]]>https://www.talinda.net/blogs/post/SD-WAN-Might-Be-the-Answer-to-Uninterrupted-Business-Flow.SD-WAN Might Be the Answer to Uninterrupted Business Flow.]]>

Worried About Downtime at Your Branches?

Is Your Business Network Ready for the Fast Lane? Understanding the Power of SD-WAN

In today's digital world, a reliable and efficient network is no longer a luxury, it's a necessity. Businesses with multiple locations, remote workers, or cloud-based applications depend heavily on their Wide Area Network (WAN) for seamless operation. However, traditional WANs often face limitations in terms of performance, reliability, and cost.

Enter SD-WAN, a revolutionary technology rapidly transforming how businesses manage their networks. But what exactly is SD-WAN, and how can it benefit your business?

SD-WAN Explained:

Imagine your internet connection as a highway. Traditional WANs rely on a single lane, like a dedicated MPLS line. This can become congested, causing slowdowns and hindering applications that rely on high bandwidth. On the other hand, SD-WAN acts like a multi-lane highway. It aggregates bandwidth from various sources like cable, DSL, and even cellular networks, creating a more robust and efficient connection.

Furthermore, SD-WAN utilizes intelligent traffic routing. It analyzes real-time factors like congestion and latency to choose the best path for your data, ensuring optimal performance and minimizing disruptions.

Benefits of SD-WAN for Businesses:

  • Enhanced Performance: Say goodbye to lagging video calls and slow file transfers. SD-WAN ensures consistent and reliable performance across your network, improving user experience and boosting productivity.
  • Increased Reliability: No more single points of failure. SD-WAN automatically reroutes traffic around outages, ensuring your business stays connected even if one connection goes down.
  • Improved Cost Efficiency: SD-WAN allows you to leverage cheaper internet options alongside dedicated lines, potentially lowering your overall network costs.
  • Simplified Management: Managing multiple connections can be a headache. SD-WAN offers centralized control and visibility, allowing you to manage your entire network from a single console, saving valuable time and resources.
  • Scalability and Flexibility: SD-WAN easily adapts to your business needs. Whether you're opening new branches or adding cloud services, SD-WAN can be seamlessly scaled to accommodate your growing demands.

Who can benefit from SD-WAN?

  • Businesses with multiple locations: SD-WAN is ideal for businesses with branch offices, ensuring consistent performance and reliability across all locations.
  • Organizations with remote workers: SD-WAN provides reliable and secure remote access to critical applications and data, empowering your remote workforce.
  • Companies using cloud-based applications: SD-WAN prioritizes traffic to cloud applications, ensuring seamless and uninterrupted access to cloud services.

Is SD-WAN right for your business?

If you're experiencing network challenges like slowdowns, outages, or high costs, SD-WAN might be the solution you've been looking for. It offers a future-proof approach to network management, improving performance, reliability, and cost-efficiency for businesses of all sizes.

Next Steps:

If you're interested in learning more about SD-WAN and how it can benefit your business, consider consulting with a reliable IT service provider. They can help assess your specific needs and determine if SD-WAN is the right solution for your company.

Remember, in today's fast-paced digital world, a reliable and efficient network is crucial for success. SD-WAN offers a powerful tool to improve your network infrastructure, paving the way for a smoother, faster, and more productive business experience.

Get Started Now
]]>Thu, 29 Feb 2024 10:56:07 +0300<![CDATA[The Future of Building Design:  Integrating Extra Low Voltage Solutions Today]]>https://www.talinda.net/blogs/post/the-future-of-building-design-integrating-extra-low-voltage-solutionsDiscover the benefits of using extra low voltage solutions in buildings - improved energy efficiency and enhanced safety measures.]]>

Understanding ELV solutions, Applications and possible advancements 

In the contemporary landscape of building design and technology, the integration of Extra Low Voltage (ELV) solutions is increasingly becoming a cornerstone for innovative and sustainable structures. 
As we dive deeper into the 21st century, the emphasis on energy efficiency, safety, and the adoption of smart technology in buildings is more pronounced than ever. 

ELV systems, operating at voltages typically below 35V in AC and 60V in DC, offer a plethora of benefits that align perfectly with these priorities. This blog discusses  the significant advantages of implementing ELV solutions in buildings, stresses why this technology is not just a trend, but a vital component of modern and future-proof construction strategies.


Explanation of Extra Low Voltage (ELV)

Extra Low Voltage (ELV) refers to an electrical system or supply that operates at a voltage significantly lower than that used for regular power distribution. Typically, ELV systems function at 50 volts (V) alternating current (AC) or less and 120V direct current (DC) or less. These systems are integral to modern building designs, powering a wide array of technology and infrastructure without the risks associated with higher voltages. ELV systems often include telecommunications, security, and lighting controls, offering a versatile and safer alternative to conventional electrical systems.

Importance of ELV in the 21st Century

In this age , the demand for efficient, secure, and intelligent building solutions has skyrocketed. Extra Low Voltage systems meet these needs head-on by providing a foundation for smart technology integration within buildings. The significance of ELV lies in its inherent safety, energy efficiency, and adaptability to a variety of applications—qualities that perfectly align with the requirements of contemporary building designs. 

Benefits of Implementing Extra Low Voltage Solutions

Improved Energy Efficiency

One of the standout benefits of Extra Low Voltage systems is their superior energy efficiency. By operating at a lower voltage, ELV systems require less power to perform the same tasks as their higher voltage counterparts, leading to significant energy savings over time. This reduced energy consumption directly translates to lower utility bills and a smaller carbon footprint, aligning with global efforts towards sustainability and environmental preservation.
Improved  Safety Measures

Safety is paramount in any building, and ELV systems offer enhanced safety measures compared to traditional electrical systems. The lower voltage significantly reduces the risk of electrical shock and fire hazards, making ELV a safer choice for buildings of all types. This is especially important in environments where the risk of accidents must be kept to a minimum, such as schools, hospitals, and residential buildings. By mitigating these risks, ELV systems contribute to a safer living and working environment

Saving on Cost 

Implementing ELV systems can lead to substantial cost savings for building owners and operators. The initial setup costs of ELV systems are often lower than those of standard voltage systems due to the reduced need for heavy-duty materials and complex installations. Additionally, the energy efficiency of ELV systems lowers operational costs, providing ongoing savings. The durability and low maintenance requirements of ELV components further contribute to cost reductions, making ELV solutions an economically smart choice for modern buildings.

Applications of Extra Low Voltage Solutions in Buildings



The applications of ELV systems are diverse and cater to a range of building needs, from lighting to security.

Lighting Systems

ELV lighting systems, such as LED lighting, are revolutionizing the way buildings are lit. These systems consume a fraction of the energy used by traditional lighting, significantly reducing electricity costs. Moreover, ELV lighting solutions offer better control, with options for dimming and integration with smart building systems, enhancing both energy efficiency and user experience.

Access Control and Security Systems

ELV systems play a crucial role in the security of a building. Access control systems, including card readers and biometric scanners, operate on ELV to safely manage entry to the building. Similarly, CCTV systems utilize ELV technology for reliable surveillance without posing electrical hazards, ensuring a secure environment for occupants.

Fire Detection and Alarm Systems

Fire safety is paramount in any building, and ELV solutions offer advanced fire detection and alarm systems. These systems are designed to detect fire or smoke at the earliest stages and alert occupants and emergency services quickly, minimizing the risk of fire-related accidents and enhancing safety.

Communication and Data Networks

In the digital age, efficient communication and data networks are essential for the functioning of any building. ELV systems facilitate high-speed data transmission and reliable communication channels, all while being energy-efficient and reducing the risk of electrical interference.

Future Trends and Innovations in Extra Low Voltage Solutions


Internet of Things (IoT) integration

The future of ELV solutions is intrinsically tied with the Internet of Things (IoT). By integrating IoT with ELV systems, buildings can achieve unprecedented levels of efficiency and automation. Sensors and smart devices can monitor and manage everything from lighting to security systems in real-time, optimizing energy use and reducing costs. Furthermore, IoT enables predictive maintenance of systems, thereby ensuring that they operate efficiently and reducing the likelihood of failures or safety issues.

Artificial Intelligence (AI) applications
Artificial Intelligence (AI) is set to revolutionize ELV solutions by introducing smarter, more adaptive systems. AI algorithms can analyze data from various building systems to optimize energy use, detect potential issues before they become problems, and even adapt the environment to the preferences of individuals without human intervention. For example, AI can learn the usage patterns of a building's occupants and adjust heating, cooling, and lighting to ensure maximum comfort with minimum energy use.

Renewable Energy Integration
The integration of renewable energy sources with ELV solutions is a growing trend, aimed at creating zero-emission buildings. Solar panels, wind turbines, and other renewable sources can power ELV systems, making buildings not just energy-efficient but energy-positive. This trend not only helps in reducing the carbon footprint of buildings but also ensures energy security in the face of fluctuating prices and supplies of traditional energy sources. As technology advances, the  integration of renewable energy with ELV systems is expected to become standard practice, ushering in an era of sustainable building technology.



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]]>Wed, 14 Feb 2024 14:44:49 +0300<![CDATA[Introducing UserVoice: Empowering Mitel Partners and Customers]]>https://www.talinda.net/blogs/post/introducing-uservoice-empowering-mitel-partners-and-customersMitel takes customer, partner, and employee feedback seriously. Every other week a consortium of Mitel leaders, product management, and marketing get together to review the UserVoice feedback.]]>

Introducing UserVoice: Empowering Mitel Partners and Customers


Today's unified communications market demands customized, flexible, and tailored solutions. This means listening to customers on multiple fronts while providing meaningful data and analytics for better ROI, planning, and more informed decision-making through customer lifecycle management (CLM) and Mitel User Voice. How does Mitel do it?

Idea Collection for Product Planning


Mitel User Voice is a valuable tool to gather new ideas and product feedback directly from partners and customers for Mitel product and solution development and evolution. This collaborative platform offers several benefits that further strengthen Mitel's relationship with its customers and concretely help Mitel's product managers improve the company's offering to direct our customers’ wants and needs.


A key benefit of User Voice is its ability to gather ideas from various sources and consolidate them in one place. Partners, customers, and Mitel employees can submit suggestions, provide feedback on each other’s ideas, and vote for the most important ones. This process creates an engaged community and enables the collection of the most relevant and diverse ideas.


All Mitel User Group (MUG) members have access to UserVoice and can contribute ideas or vote for others.


Mitel customers and partners can access Mitel UserVoice via MUG or the Mitel UserVoice website. MUG is an independent customer community that enables networking and sharing among other user group members and delivers direct feedback between Mitel and the users locally and globally. Membership is free and includes access to our invaluable community, engagements, and educational resources.



Mitel User Group Portal to UserVoice

Improving Products Thanks to User Feedback


Mitel takes customer, partner, and employee feedback seriously. Every other week a consortium of Mitel leaders, product management, and marketing get together to review the UserVoice feedback and determine whether suggested updates are already in process and, if not when they can become part of the roadmap.


Using UserVoice, Mitel can quickly identify users' most-requested features and enhancements and prioritize ideas based on users' votes. This direct customer feedback enables product managers to make informed decisions on future product developments. It also allows Mitel to adjust its roadmap by focusing on features that address real customer needs and then prioritize the most asked-for updates.


For example, Mitel recently launched a new version of one of its communication servers for large enterprises, with at least 60% of its content derived from suggestions collected in UserVoice.


This process is not a one-way street. When user-generated feedback is integrated into the roadmap, Mitel always reaches out to the contributor to express appreciation and clarify or expand upon the ask if more details are needed.


"This is an example of an essential product update and a direct result of Mitel's commitment to listening to its partners and customers through frequent advisory groups such as MUG, PartnerVoice, and CustomerVoice channels," says industry analyst Anurag Agrawal of TechAisle. "As a result, Mitel has been recognized as a vendor and trusted business partner by proactively engaging with customers and responding to their feedback."


Fostering Collaboration and Prioritization



Mitel UserVoice Idea Metrics

UserVoice is more than just an idea-gathering platform; it is a valuable tool that promotes transparent communication between Mitel and its partners and customers. Users can track the status of submitted ideas, receive progress updates, and interact directly with the core Mitel product team. This collaborative environment helps to strengthen the relationship between Mitel and its key stakeholders.


Actively involving the user community's feedback in the evolution of the roadmap is a crucial part of addressing Mitel's critical objectives of flexibility, choice, and building customer satisfaction and brand loyalty, ultimately serving our partners and customers with better solutions, solutions, and products they've collaborated upon.


Mitel User Voice, together with Mitel's CLM data and insights, is a solid demonstration that Mitel doesn't only listen to its customers; it acts upon their feedback to support them during the different stages of their communications journey.


Categories: Partners


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]]>Wed, 18 Oct 2023 14:55:59 +0300<![CDATA[Why Your Business Needs to Consider Cloud Migration Today]]>https://www.talinda.net/blogs/post/why-your-business-needs-to-consider-cloud-migration-todayCloud migration is a game-changer for businesses of all sizes and industries. Whether you are a new build, office fit-out, hotel, or SME, cloud migration can provide a more agile and scalable infrastructure, reduce the cost of hardware and maintenance, and improve your cybersecurity posture.]]>

Cloud Migration: A Game Changer for New Builds, Office Fit-Outs, Hotels, and SMEs

The world is moving at a fast pace, and businesses need to keep up with it. One of the most significant changes that businesses are undergoing is cloud migration. Cloud migration is the process of moving digital assets, such as data, applications, and IT processes, from on-premises infrastructure to the cloud. It has become a game-changer for businesses of all sizes. In this blog, we will discuss how cloud migration can benefit new builds, office fit-outs, hotels, and SMEs.


New Builds:
New builds are a great opportunity to start fresh with a cloud-first approach. Building a new IT infrastructure from scratch can be quite daunting, but cloud migration can make it easier. With cloud migration, businesses can have a scalable infrastructure that can be tailored to their specific needs. Cloud migration can also reduce the cost of hardware and maintenance.

Office Fit-Outs:
Office fit-outs can be challenging for businesses. They often involve moving physical infrastructure, which can be time-consuming and expensive. Cloud migration can help businesses avoid these challenges. By moving their IT infrastructure to the cloud, businesses can have a more agile and scalable infrastructure. They can also avoid the hassle of physical infrastructure relocation.

Hotels:
Hotels rely on technology to provide a seamless guest experience. With cloud migration, hotels can have a more reliable IT infrastructure. They can also provide a better guest experience by using cloud-based applications. Cloud-based applications can improve communication, automate processes, and provide real-time analytics.

SMEs:
SMEs often have limited resources, and cloud migration can be a cost-effective solution for them. By moving their IT infrastructure to the cloud, SMEs can reduce the cost of hardware and maintenance. They can also have a more agile and scalable infrastructure that can be tailored to their specific needs. Cloud migration can also improve their cybersecurity posture.

Cloud migration can benefit businesses of all sizes and industries. It can provide a more agile and scalable infrastructure, reduce the cost of hardware and maintenance, and improve the cybersecurity posture. For new builds, office fit-outs, hotels, and SMEs, cloud migration can be a game-changer.

Making the Move to the Cloud: Tips and Best Practices

Moving to the cloud can be an excellent decision for businesses of all sizes. It offers increased flexibility, scalability, and cost savings. However, making the transition can be challenging. Here are some tips and best practices to help make the move to the cloud as smooth as possible.

1.  Define Your Goals: Before making the move, it's essential to define your goals and understand how the cloud can help you achieve them. Determine what benefits you hope to gain from the cloud and make sure that the solutions you choose align with those goals.

2.  Choose the Right Cloud Provider: There are many cloud providers available, so it's essential to choose the right one for your business. Consider factors such as security, scalability, and price when making your decision.

3.  Plan Your Migration: Migrating to the cloud requires careful planning to ensure a smooth transition. Start by assessing your current infrastructure and identifying which applications and data can be moved to the cloud. Create a migration plan that includes timelines, budgets, and resources.

4.  Train Your Team: Moving to the cloud requires new skills and knowledge. Make sure your team is trained on the new technologies and processes that come with the cloud.

5.  Monitor and Optimize: Once you've made the move to the cloud, it's essential to monitor your performance and optimize your solutions. Regularly review your cloud usage and adjust as necessary to ensure that you're getting the most out of your investment.

By following these tips and best practices, you can make the move to the cloud with confidence, knowing that you're setting your business up for success in the long run.

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]]>Thu, 28 Sep 2023 16:05:31 +0300<![CDATA[Which cloud-managed Wi-Fi APs perform best?]]>https://www.talinda.net/blogs/post/Which-cloud-managed-Wi-Fi-APs-perform-bestWe performed a WiFi stress test. The test challenged each AP to manage and prioritize traffic associated with Wi-Fi 6 devices clients that were streaming 1080p video, VoIP calls, and MTTI troubleshooting. The results determined the best WiFi 6 AP. Ruckus R750 outperformed all other APs]]>

Cloud-managed Wi-Fi 6 APs performance test

Which cloud-managed Wi-Fi 6  access points (APs) perform best under pressure? In March 2021, a Packet6 test of cloud-managed Wi-Fi 6 access points (APs) put 4-stream APs, five cloud-managed,  under pressure in a  high-density, real-world environment. Under 60 simultaneous voice, data, and video demand clients, only the CommScope RUCKUS access points met enterprise-grade service result and levels.

Why the Wi-Fi performance test is important

Wi-Fi still goes on to be the most widely used means to access network connectivity. Today, enterprises are leveraging mobile devices with low-latency, real-time applications; and mission-critical applications demand reliable, high-performing Wi-Fi. In hotels, guests rely on a stable Wi-Fi network to join video conferences  in their rooms. In classrooms, laptops and tablets consume multimedia for instructional purposes. As a result, video use and video traffic volume is increasing alongside VoIP and data consumption, it is important to understand the impact network loading has on end-user experience for these applications. 

The goal of this test was:

  1. Determine the performance level of the vendors' access point (AP)
  2. Assess how each vendor’s corresponding cloud solution helps IT teams minimize the mean time to identify (MTTI) an issue. 

The goals were evaluated in a high-capacity, high-density environment where cloud managed enterprise APs were required to provide reliable service to the corresponding devices. In the event of network failures of any kind, IT teams need to be capable of quickly and reliably identifying the root cause. Most organizations are moving from on-premises controller based devices to public cloud based control and management. This test showed how each cloud solution measured up to today’s needs.

Best Wi-Fi  6 AP

The Packet6 test challenged each AP to prioritize and manage traffic associated with:

  •  30 Wi-Fi 6 laptop clients that were streaming 1080p video
  • 20 Wi-Fi 5 laptop clients downloading data
  • 5 Wi-Fi 5 tablets also downloading data
  • 5 Wi-Fi 5 tablets running  bi-directional and simulated VoIP calls

Out of the 5 APs in test, the RUCKUS R750 was the only AP that:

  1. Delivered stall-free video to all 30 clients 
  2. Provided a “good”  (MOS) mean opinion score to the VoIP call clients
  3. Delivered nearly twice the throughput of the other APs. 

Test Conditions in simulation

  • Two rooms simulating an educational or office environment
  • Out-of-the-box Access Point configuration 
  • 80 MHz-wide channels 
  • Real-world client mix of f Wi-Fi 5, Wi-Fi 6, and mobile devices, Wi-Fi standards and OSs. 

Best Wi-Fi put to test

The test challenged each AP to manage and prioritize traffic associated with:

  • 30 Wi-Fi 6 laptop clients that were streaming 1080p video
  • 20 Wi-Fi 5 laptop clients downloading data
  • 5 Wi-Fi 5 tablets also downloading data
  • 5 Wi-Fi 5 tablets running  bi-directional and simulated VoIP calls


Out of the 5 APs in test, the RUCKUS R750 was the only AP that:

  1. Delivered stall-free video to all 30 clients 
  2. Provided a “good” 4.12 (MOS) mean opinion score to the VoIP call clients
  3. Delivered nearly twice the throughput of the other APs. 

Voice Mean Opinion Score (MOS)

Voice MOS is an often  used measure of user-perceived voice quality during VoIP or PSTN calls. The higher the Voice MOS score, the higher the call quality. In a high-performing network,  voice traffic is prioritized over other data traffic to ensure high call quality.


Most APs with a heavy network load do not prioritize voice traffic correctly thus may not have the capacity to maintain an adequate MOS, as users would perceive. MOS is a function of latency, jitter and packet loss. The table shows MOS index against user-perceived voice quality.


On the MOS metric, RUCKUS R750 outperformed the other APs, delivering higher call quality under heavy network load. Specifically, except the R750, no APs supported a MOS value that would meet enterprise SLAs requirements of “good” voice quality.



Mean time to identify (MTTI) 

MTTI is the time an IT admin needs to determine the root cause of a network issue or incident. A shorter MTTI results in less troubleshooting burden on IT, higher effectivity of IT, and better user experience for clients.

Why is Ruckus better?

 
Reliable Wi-Fi connectivity 
while under real-world stress
 
Better real-world application
performance for every client
 
Up to two times greater throughput,
 supporting more users and devices
 
Out-of-the-box QoS mechanisms
that ensure high-quality VoIP calls
AI- and ML-powered analytics
that reveal root cause faster
 
Get Started Now
]]>Wed, 12 Jan 2022 11:17:38 +0300<![CDATA[3CX Call Center Software Kenya]]>https://www.talinda.net/blogs/post/3cx-call-center-software-kenya3CX call center software manages all customer requests in one system. The software has an advanced queuing system like Hunt by 3s and Round Robin that helps agents serve customers with ease and never miss a call. Get connected in Nairobi, Kenya.]]>

Business comes Easy with 3CX Call Center Software

With all the applications businesses have to train and add on for their operations, it is always a welcome relief to have an all-in-one system. You can make life easier for your staff with the easy to use full-featured 3CX call center software. A Call Center Software is the backbone of a Call Center making hundreds and thousands of calls daily.

The software guarantees increased communication and productivity through a centralized database. Various departments can share and communicate information about clients. Therefore, bringing forth greater accountability as every employee clearly understands their personal responsibility and customers. The software facilitates better access to a client’s data increasing the power to drive up sales and improve relationships.

Boost customer service and save money with features like call queue, web conference, softphone, Facebook message and built in video calls. Furthermore, 3CX is remote friendly as it is accessible via mobile app or web browser on mobile softphones or laptops respectively. The call center software runs on an open platform that scales with your type and size of business. Compatible with most IP Phones and SIP trunks in the market this software runs on a server.

All-in-one system

3CX manages all customer requests in one system. The software has an advanced queuing system like Hunt by 3s and Round Robin that helps agents serve customers with ease and never miss a call. Customers are also in a position to know how much wait time they have before speaking to an agent. The system allows clients to be served from wherever they are sending their queries.

Agents can live chat with website visitors through messages, voice and video calls. They are also notified and allowed to respond to messages sent from Facebook and SMS. In addition, by integrating 3CX to the CRM, personalized responses may be generated. Also, agents are better placed to know who is calling, since 3CX matches caller ID with CRM record. This helps track customer journey and query history for better service resolution.

Call center solution

3CX call center software is available on hosted, on premise or private cloud server allowing onsite and virtual customer service. Customer history information is provided in one centralized system. Furthermore, the solution features Call Flow Designer. This enables agent efficiency in that customers are directed to the right agent the first time. Thus, avoiding transfers to multiple agents often leading to confusion and many complaints. Due to the softphone feature, there is no need for your agents to be in your office physically. They easily connect, respond to calls and handle queries from anywhere.

Record calls with 3CX call center software

Due to legal constraints, contact centers are expected to record calls for quality purposes. In the breath, managers use these recording to train agents. They monitor ticket responses centrally and use these for training future and current agents. Furthermore, 3CX allows managers to log into live calls and train agents through listen in and whisper. The barge in feature allows supervisors take over calls and assist clients improving service delivery.

Track performance and make reports

Monitor agent performance in real time by tracking abandoned calls, wait time and customer feedback. From the switchboard, you can monitor queues easily and receive reports in seconds. Moreover, daily, weekly, month or quarterly reports can be generated, tracked and analyzed from the platform.

Conclusion

In summary, it is clear customers are embracing technology. As a result, there are many channels to connect with companies. From SMS messaging, Facebook, Website Chat to calling. When investing in a call center software solutions are increasingly desirable due to many advanced features. Your teams can use their laptops, headsets or soft phones to carry out their calls. Our list of features is a tip of the iceberg of what a good call center software can offer.


Talinda East Africa integrates 3CX call center software for businesses. Contact us today for a scalable solution. We are available on info@talinda.net or 0700 446536.
Get Started Now
]]>Wed, 15 Sep 2021 14:38:15 +0300<![CDATA[Reasons to get a smart home system]]>https://www.talinda.net/blogs/post/reasons-to-get-a-smart-home-systemThere are a couple of reasons to get a smart home. Comfort, intuitive control, security, affordability and limitless possibilities are just a tip of the iceberg. In partnership with Loxone and a host of other manufacturers, we make your entire home function as one harmonious system]]>
best smart home

More reasons why you need a Smart Home System

There are a couple of reasons to get a smart home. Comfort, intuitive control, security, affordability and limitless possibilities are just a tip of the iceberg. In partnership with Loxone and a host of other manufacturers, we make your entire home function as one harmonious system. Basically, the lighting, heating, Air Conditioning, blinds, etc; all work in tandem to create a fully intelligent home.

Here are 5 reasons to get you into the smart home bandwagon:

Comprehensive solution integration

At Talinda East Africa we aim to automate every system in your house to ensure seamless processes and efficiency from the lights, to the heating systems, Air conditioning and temperature control, thermostats, security system, blinds and intercom. All are connected in one autonomous network. We ensure that in the long run all the systems work in harmony for optimal success and energy savings.

More time on your hands

Smart homes make life easier After a long busy day at work the last thing you want is to come back home to wok even more. With home automation you have less tasks on your hands and more time to live. Most of your tasks are taken care of  automatically – giving you more time to relax, unwind, entertain and/or enjoy yourself. 

Round the clock smart home security

Security in smart home technology is a compilation of the home intercom system and security surveillance system. intercom provides the users with authority to provide access to people into the house or compound. The system notifies the users letting them know if there is someone at the door. The notifications can be seen via an app on their mobile device. At this point they can let the guest in or raise the intruder alarm. In the same way, surveillance systems like CCTV cameras and recorders are integrated into the home security system These help monitor the house 24/7 even when away at work or on vacation. An alarm can be raised in case of an intrusion and also service personnel can be allowed in the home despite the owners absence. Our security system protects the building, offers privacy to occupants and more... a great reason to get a smart home.

smart home security system

Save energy costs

With smart homes we utilize a wide range of intelligent techniques to ensure efficiency and avenues to save money of  major utility bills like water and electricity. By automating your lights and heating systems you are assured maximum comfort at the lowest possible cost. Lights will be on or dimmed when it begins to get dark outside and also switched off whenever they sense the absence of people in a room(s). Houses with many connected devices that are using electricity or water (like taps and sprinklers) stand to rip major savings from home automation.

Smart home system is Easy to control 

You can manually control your lighting, HVAC (heating, ventilation and AC), audio visual systems, blinds, with as little as one click of a button.  For a very complex system 'backend', we ensure the front end is simple, sleek and easy to control for you. What's more all the controls are also available remotely on app as they are on premises via switches.

easy control smart homes
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]]>Tue, 31 Aug 2021 14:42:15 +0300<![CDATA[Hospitality Smart Solutions]]>https://www.talinda.net/blogs/post/Anything-for-Your-Guests-All-in-One-Place-–-Hoteza-Hospitality-SoftwareHoteza hospitality software is a premium, flexible and intuitive information, communication and entertainment smart solution designed for the hospitality industry and creates future proof IPTV solutions.]]>

Anything for Your Guests All in One Place – Hoteza Hospitality Smart Solutions

In the world today, Hospitality Smart Solutions are the new form of infotainment due to the influx and adoption of IP networks in most enterprise environments. Hotels are faced with the challenge to constantly meet the needs of their clients, remain competitive, fit with hotel branding standards and gain positive reviews. After hotel WiFi, infotainment and conveniently delivered service are key determinants gaining momentum in how guests review hotels. Talinda East Africa in partnership with Hoteza, is at the forefront in delivering premium IPTV systems for the modern hotel.


As a seasoned system integrator, Talinda East Africa is designing and installing futuristic hospitality IPTV solutions for hotels around Africa. We build creative, robust and modern infrastructure solutions that are also simple for you and your users. As a result, in recent years we have been integrating Hoteza Hospitality Software one hotel at a time. Which begs the question, why Hoteza?


Hoteza is a premium, flexible and intuitive information, communication and entertainment software system designed for the hospitality industry. We recommend it for its uniqueness in incorporating all your guest needs in one software application as well as creating future proof IPTV solutions. Therefore, with a simple hosted device like a Smart TV, Mobile phone or Tablet, your guests can access all the hotel services. Whether it is a service request like the shower not heating, room service orders, conference room schedules, booking hotel taxi, there are no limits to what this app can do.

Hoteza Components

Hoteza TV (Premium IPTV Systems) 

 Internet Protocol television (IPTV) is the delivery of TV content over Internet Protocol networks. Contrary to delivery through traditional satellite, terrestrial, and cable television formats. Hoteza IPTV System is a set-off-box Free IPTV software that runs on Smart TVs. In one simple fully integrated interface manage multiple features of your hotel like the PMS, CMS, Guest registration, stay information, view bill, wake up calls, messages, and more. Often, over and above the usual Netflix and YouTube, hotel guests enjoy unique features like Welcome screen, ​In-room dining, Air Transfers information, Weather forecast, Temperature Control, LiveStream, etc.

Hoteza Mobile

Hoteza Mobile Key provides secure guest access to the rooms. It is simple. Once your guest checks-in, he uses his mobile phone to download the Hoteza Mobile App available on iOS and Android. The app will prompt him to input his Last Name and Room Number. An access code is then sent via email or SMS and with that he can then access his room.

The Mobile Key is safer as it uses end to end encryption. Furthermore, the hotel will minimize loss, damage and demagnetization common with plastic cards. Soon, Mobile Key will become a must for any hotel in the future, allowing guests to use their smartphones to open room doors. Now, if the guest leaves the key card in the room, there is no problem. He can still open the room using his smartphone. 

Hoteza HotPad

A multilingual interactive in-room tablet solution that lets users access everything the hotel can offer while enhancing guest experience to an optimum. The tablet is placed in guest rooms and works under one Single CMS. This helps engage guests with promotional content, marketing adverts of the hotel's add-on revenue streams like Room Service, Spa & Wellness, Bars. Other push notifications can help keep guests informed and updates on Restaurant Menu items, Conference Meetings, they plan to attend. Consequently, it is an easy platform to boost upsells and revenue.

Hoteza Web App

Interactive and easy-to-use web application for easier communication, entertainment & personalized guest experience. For value hotels that want to enjoy the Hoteza’s premium hospitality solutions on a budget, Hoteza Web is a welcome addition. The web-based hotel application is positioned to upgrade guests' stay, create revenue opportunities & make communication easier.

Web App Highlights

·  Create a seamless and enjoyable experience for your guests.

·  No installation required Hoteza Web App does not require any installation or download.

·  Branding & Multi-language Support.

·  Customisable appearance keeps up with brand GUI & offers multi-language support.

·  Paperless - Reduce your material printing costs & make your business more sustainable with quick & easy material & information updates.


The PMS, GRMS, SOS & POS Interface Pro version of Web app is integrated with various international POS, GRMS, SOS & POS systems. Your guests may access to your customized web app via one of methods: - Welcome mail with direct link or QR code, QR code printed on flyers, keycard holders or digital signage screens, HSIA landing page or QR code shown on in-room TV.


Hoteza HSIA

The Hoteza HSIA is a key feature in many hotels today. It works alongside Hoteza TV, Hoteza HotPad or Hoteza Mobile Systems. High Speed Internet Access aims to solve the problem of congested Internet channels by evenly distributing the available speed or bandwidth.


Therefore, guests no longer need to complain about poor internet or access difficulties to the network. Similarly, users visiting your hotel just add the Hoteza app, enter their phone or room number and Voila! they get connected to WiFi. Thanks to the Fair Connection Policy, every guest enjoys the maximum bandwidth available. This connection is dynamically balanced according to tariff conditions and the current load.


Benefits of HSIA

·  Best possible WiFi experience due to the fair access policy

·  Secure and hassle-free Internet access 
for hotel guests

·  Multiple authentications methods: PMS, SMS, E-mail, social login, voucher

Hoteza HotSign

Any hospitality public area strives to display audio-visual information in real time with little prior investment. Thus HotSign Digital Signage helps invite staff, and partners to publish content on your hotel digital signage screens. Share promos, adverts, and calendar events on the screens as well. Guests navigate easily around the hotel with directional signage without human assistance cutting costs on staffing. Moreover, the screens can also share important information on schedules of air transfers, flights and conferences of the day via your HotSign.

Hoteza Features

Welcome Screen Impress at the very beginning of guests' journey with a personalized welcome screen wishing your guests a pleasant stay.

Hotel Directory & Information Digitalize your important hotel information in a simple manner through in-room TV & save cost by going paperless.

Marketing Module Create personalized marketing campaigns using different triggers to target different guests & bring your up-sell to a higher level.

In-Room Dining Allow your guests to order food and drinks from custom-designed interactive menus & include mouth-watering images for the most complete presentation.

Restaurant & SPA Bookings Allow your guests to book a table in your restaurants, or a SPA treatment at your wellness center.

Guest Messages Open a channel of easy communication and meaningful efficient interactions between your guests & staff through two-way messages.

Feedback hear your guests’ opinion & catch anything important before they check out.

View Bill & Fast Check-out Display your guests’ orders & bill openly, give them a clear insight into their stay and the option for a fast check-out.

Virtual Remote Control Give your guests the safest & most convenient remote control on their own devices or by using in-room tablets.

Screen Mirroring & Casting Let your guests feel right at home by giving them the chance to cast their own content on the in-room TV screen effortlessly. Wake Up Service Allow your guests an easy & simple way to set-up a personalized wake-up call on their TV screens.

Integration We offer you integration with various PMS, POS, GRMS, SOS, Emergency Alarm & Payment systems.

Intuitive Guest Experience Hoteza Check-in uses an intuitive, user-friendly interface for easy navigation experience through the entire check-in process.

Real-time Pre-stay Email Start your guest communication before their arrival, with transactional emails & ability to send an automated email inviting them to check-in online in advance.

UpdateReservation Enable your guests to view their reservations & make necessary changes to an existing reservation

Check-in Automate the check-in formalities & process so your staff has a more efficiently organized time to use for meaningful real-life human interaction with guests.

Check-out Speed up the check-out process by using Hoteza Check-in service and reduce crowds & safety risks at the reception.

Deposit Payment Make deposit payments according to your hotel policy and present it to the guest in a transparent way.

Deposit Pre-authorisation Make a temporary hold on a customer's credit card, and reserve the funds for a future payment transaction with ease & through a secure system.

Pre-define Your Guest Segments Decide on which guest groups will get the option to access and do their check-in online, according to own preference & convenience.

Personalise & Optimise Set the user interface according to your hotel GUI & maintain the visual consistency and brand image in all forms of guest communication.

Hoteza benefits to Hotel

•  Enhance guest experience and satisfaction

•  Visualise offers and marketing campaigns

•  Generate new revenue through new channels

•  Real-time management, analytics, and statistics

•  Brand support and customization

Hoteza benefits to Guest

•  Multilingual support

•  Personalised information at your fingertips

•  Order room service, make reservations, and book appointments without making a call

•  Connect your own device for a seamless entertainment experience

•  Create an unforgettable personalised stay


With great skill and professionalism, Talinda is integrating Hoteza smart solutions in hospitality to make your guests feel right at home. We have successfully installed hoteza at The Social House and Pullman Hotel both in Nairobi, Kenya. To learn more or request demo Call 0700446536 or email info@talinda.net.

Get Started Now
]]>Wed, 14 Jul 2021 21:14:17 +0300<![CDATA[Wi-Fi Management Software Kenya]]>https://www.talinda.net/blogs/post/Linkyfi-Wi-Fi-management-software-KenyaLinkyfi is a Wi-Fi Management Software and marketing tool that utilizes conditional access to Internet to collect data about users. When logging into the Linkyfi platform users are encouraged to surf the internet for free with the possibility of getting discounts, or attractive.]]>

Wi-Fi Management Software and Marketing Platform with Linkyfi

With Linkyfi Wi-Fi Management Software you will know this and much more!

What is Linkyfi

Linkyfi is a Wi-Fi Management Software and marketing tool that utilizes conditional access to Internet to collect data about users. When logging into the Linkyfi platform users are encouraged to surf the internet for free with the possibility of getting discounts, or attractive. Once logged in, users are given choices of how to access free Wi-Fi e.g. by entering their phone number, email address, logging in via social media or filling in a questionnaire. This information about clients helps businesses create and send customized adverts and campaigns to these clients. Other attractive possibilities from using the platform include virtual points, virtual menus, navigation to select places, etc.

Types of data gathered on the platform

Login type, age, sex, demographics, places of interest, frequency, duration, and time of visits, density of people, flow of clients, movement direction and a lot more.

Linkyfi Wi-Fi Management Software Use Cases

Restaurants

Via Linkyfi, using the virtual menu option, a client in a restaurant can order a meal they want directly from their mobile phone. This helps bring convenience to your clients, staff, and speeds up the ordering process.

Clients can be offered virtual stamps which are like loyalty cards in a mobile form. These stamps can be redeemed for free meals, discounts on their next meal etc. This helps businesses build their relationship with customers turning them to loyal customers.

After the meal, a client may be requested to fill out a short survey regarding the quality of service and products which can be done easily on the Linkyfi platform.  With great reviews, the restaurant’s visibility in the Internet is boosted.

Shopping Mall

When used in a shopping mall, Linkyfi allows the mall to send a warm welcome message to every client that visits the premise with a personalized message on the phone screen. Furthermore, the mall can share more information like sales, events, activities to discover and current promotions.


Linkyfi is an important tool for clients to navigate to select locations that interest them. By choosing an appropriate category on the platform stating they are looking for a pair of shoes, a user can be directed to a personalized path within the mall where they can find shoe stores. Also, as a form of Event-Based Marketing, the platform can allow you to send clients push messages with information on discounts available in the shops they are passing by.


After enjoying a day at the mall, Linkyfi can navigate the client to his car using the shortest route which helps enhance the attractiveness of the business.

Airport

wifi management software airport

Travelers logging on to access free Wi-Fi at the airport can access an array of information from arrivals, departures, restaurants or gift shops within the premises. A traveler can be navigated to desired destinations Additionally, they may be notified in real time via text about their itinerary with information on flight delays, security wait times, gate changes Airports also make money from Wi-Fi access by limiting free access for only stipulated time periods which when exceeded can be charged. With so many available features, Linkyfi is a great tool for places with public transport like bus and railway stations.

Wi-Fi Management Software in Cinemas

The platform offers virtual stamps (loyalty points) which clients can redeem for free tickets, snacks or discounts. Furthermore, with Event-Based Marketing the cinema can send information regarding movies, premiers, discounts to clients within their Wi-Fi range.

Chain store

linkyfi for chains stores

Linkyfi enables thorough traffic analysis at a given time and place. It shows the direction of movement by clients and their paths they frequently choose. This data helps evaluate daily workload and plan e.g. the number of staff working in a shift increasing efficiency and client satisfaction. This information is also utilized when doing ad campaigns and deciding the places in the store you can display your ads that are popular with customers.

Hotels

For tech savvy clients and hotels, the option of ordering food and services directly from a mobile phone is a welcome idea. Linkyfi allows this. Moreover, when logging in clients are shown hotel regulations, meal times, discounts, events happening, etc. The navigation tool is also accessible to guests who want to discover amenities like fitness center, restaurants, and spa. Finally, at the end of their stay, clients can rate and review the hotel on the platform by completing a survey.

Deployment of Linkyfi Wi-Fi Management Software

A wide range of possibilities available on Linkyfi make it a great platform for diverse facilities such as hotels, restaurants, airports, railway stations, shopping malls, cinemas, pubs and more. The solution is customized and deployed in the cloud or on premise depending on the application and needs of the venue. The cloud based solution is offered as a SaaS or software. Locations are connected to Linkyfi via a web-based application often don’t need on-premise setup as the service is already configured to work most access point models.

Looking for WiFi marketing platform by Linkyfi to boost the success of your business, reach us on +254 700 446536 or send an email to info@talinda.net.

Shop Linkyfi HERE.

We have successfully integrated Linkyfi at the Nairobi Street Kitchen.

Get Linkyfi
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