IP PBX Phone Systems
IP Phones (VoIP)
A VoIP phone, also referred to as an IP phone, allows you to initiate and receive phone calls over an IP network. Though VoIP desk phones resemble traditional telephone sets that connect to the Public Switched Telephone Network (PSTN), they are actually small computers that convert audio into data that can be sent across the Internet. To send and receive the voice data, VoIP phones can utilize many protocols. The most common of which is Session Initiation Protocol (SIP).
Features include:
- Voicemail/call forwarding
- DND, or Do Not Disturb
- Conferencing
- Call Recording
Call Center Systems
Our call center systems offer advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology. Hodusoft, Matrix and 3CX systems ensure that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
Features include:
- Integrated Wallboard for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- SLA and Callback Statistics
- Call Back option for customers not willing to wait
Video Intercom
This is a stand-alone intercom system used to manage calls made at the entrance to a building (residential complex, detached family home, workplace, etc.) with access controlled by audiovisual communication between the inside and outside.
Video intercom systems features include:
- Easily verify your visitors
- discreetly report intruders
- improve inter/ intra office communication
- deter crime
- access control