Blog tagged as best call center software

Omnichannel call centers improve customer experience by allowing them to switch between channels without losing context and providing a consistent experience. It's key for modern call center success and customer satisfaction.

A call center is a department that handles inbound, outbound, and/or blended calls from current and potential customers. A Contact Center is a call center that provides integration with additional channels, like website chat, social media applications, email. Get the right call software in Kenya.