Blog tagged as call center

Understanding Call Centers, Definition, Types and Best use case.
A call center is a department that handles inbound, outbound, and/or blended calls from current and potential customers. A Contact Center is a call center that provides integration with additional channels, like website chat, social media applications, email. Get the right call software in Kenya.
06.23.21 12:20:55 - Comment(s)
HoduCC Contact Center Software
Contact center software has increased functionalities beyond routing inbound calls to more advanced features. Extract reports, track and monitor interactions, conduct surveys, schedule agents and record calls with our contact center and call center software in Kenya 3CX and Hodusoft HoduCC
06.11.21 8:06:43 - Comment(s)